Roostino Casino contact: unsure who to ask, now you know

Whenever a message reaches our desk, replies come back in English, German, Finnish, Norwegian or French, so pick whichever you read most comfortably. An advisor switches to your preferred language as soon as you ask. Nothing is lost if your first line is not English.

When a player decides to close their account, one message to the support desk gets it done and no reason is owed. Funds still sitting on the balance are paid out to the registered payment method after checks. Reopening later means a fresh request rather than a simple toggle.

Since August 2016 the operator behind this site has run under the Tobique Gaming Commission, holding license TGC-2118-669. Any player can check that record before depositing a dollar. The same regulator is the one to approach if a complaint reaches a dead end.

A reply you find unsatisfying can be escalated by writing to the complaints mailbox, and a senior person reviews it afresh. If that still leaves you unheard, the matter may go to the Tobique Gaming Commission. Keep your earlier messages, as they speed the review along.

Because your data sits with us under the privacy mailbox, you may ask for a copy of everything held about you. A deletion request is handled the same way, though records tied to licensing duties may have to stay. Expect a reply once your identity is confirmed.

Once your proof of identity, address confirmation and card image arrive, checks usually finish inside sixteen hours. During that window the account can be read but withdrawals wait. A clear photo of each document shortens the wait considerably.

Late on a Sunday or on a public holiday, the advice desk still answers because support runs twenty four hours a day, seven days a week on AEST time. Nobody is left messaging a queue overnight. Chat, e-mail and phone all stay open around the clock.